Terms of service

By using Toby you agree to these terms.

The service

Toby is a customer-management app for tradespeople, provided by Seagull Tech Solutions Ltd. We provide it on a subscription basis and aim to keep it available, but we don’t guarantee uninterrupted service.

Your account

You’re responsible for keeping your login secure and for the content you put into Toby. Don’t use the service for anything unlawful.

Subscriptions & billing

Plans are billed monthly after a 14-day free trial. You can cancel at any time; cancellation stops future charges. See the refund policy for details.

If you ever have a billing concern, contact us first and we’ll put it right. If instead you initiate a chargeback or otherwise reverse a payment, you are in breach of these terms and we may suspend or close your account. Except where the law or our refund policy provides otherwise, fees already paid are non-refundable.

Help shape Toby (free partner access)

We give a limited number of tradespeople free access to Toby in return for helping us improve it ("Help shape Toby"). If you are accepted, you get access to Toby free of charge for as long as you remain active, in place of a paid plan. There is no card on file and nothing to pay while your free access is active.

Partnership is a mutual arrangement. In return for free access we ask that you use Toby for your real work and give us honest feedback from time to time. There is no fixed commitment, quota or minimum usage. As part of improving the app we may review how you use it, in the same way we do for tester accounts; see our Privacy Policy.

Either of us may end a partnership at any time, and we may change or close the programme at any time, in each case without needing a reason. We would normally only end an individual partnership where it is no longer fair on both sides, for example where Toby is no longer being used. When a partnership or the programme ends, your free access ends and you may continue on a normal paid plan; in every case you keep your data and can export or delete it as set out in these terms. Free partner access is not a paid subscription, so the refund and billing terms above do not apply to it.

Your content

You own your data. You grant us the limited licence needed to process it so we can run the service for you. You can export or delete it at any time.

Liability

Toby is a tool to help you stay on top of your work; it doesn’t replace your own judgement. We provide the service with reasonable care and skill, but we don’t guarantee it will be uninterrupted or error-free.

To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of profit, revenue or data arising from your use of Toby, and our total liability to you in any 12-month period is limited to the amount you paid us in that period. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Eligibility

Toby is currently offered only to residents of the United Kingdom. By creating an account you confirm that you are resident in the UK. We may decline, suspend or close accounts that do not meet this requirement.

Governing law

These terms, and any dispute or claim arising out of or in connection with them or your use of Toby (including non-contractual disputes or claims), are governed by the laws of England and Wales. You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

Contact

Questions? support@seagulltech.co.uk.