Delete your account

Toby is provided by Seagull Tech Solutions Ltd. You can delete your account and all of your data at any time, straight from the app. This page explains how to do it and what happens to your data.

How to delete your account

You delete your account from inside the Toby app:

1. Open the Toby app and go to Settings › Account › Delete account.
2. Read the on-screen explanation of what deleting does (and how it differs from simply cancelling your subscription), then confirm you want to delete.
3. Tick the confirmation box and tap Delete forever. You’re signed out immediately and deletion begins straight away.

If you can’t get into the app, email support@seagulltech.co.uk from your account email address and we’ll delete it for you.

What gets deleted

Everything. Your account and all of its data: your customer records, jobs, notes, documents, the email content Toby has filed, your business profile, and all of the data stored on your phone. Your login is removed and any active subscription is cancelled immediately. Deletion is permanent and cannot be undone.

What is kept, and for how long

When you delete your account, your data is removed from our live systems within 30 days. Short-lived encrypted backups roll off within 7 days after that.

Thinking of cancelling instead?

If you only want to stop paying but keep your data, cancel your subscription rather than deleting. Cancelling keeps your access until the end of the period you’ve already paid for and doesn’t delete anything. Deleting instead ends your access immediately, with no refund of any unused time, and erases your data for good.

Contact

support@seagulltech.co.uk. A real person reads it.